Departments GTM Strategy

Building dedicated GTM motions for departments to go deeper on building and selling for specific verticals

Agenda

01

Goal

What we are doing — the strategic vision for department-focused GTM

02

Plan

How we are doing it — ICP targeting, GTM strategy, and sales motions

03

Task Force

Who is doing it — dedicated cross-functional pod structure

04

Deliverables

What are the outcomes — GTM artifacts, timelines, and success metrics

The Opportunity

Why department-focused GTM matters now

  • Department-specific GTM unlocks deeper customer relationships and higher win rates
  • Each department pod develops independence, expertise, and ongoing velocity
  • Dedicated resources enable specialization across Marketing, GTM, and Implementation

The Motion

How we turn the opportunity into action

  • Build end-to-end GTM plays per department with tailored ICP, messaging, and sales motions
  • Assign cross-functional task forces with clear ownership
  • Deliver measurable adoption and ARR targets by EOY

ICP Matrix

What segment we target

Customers
New customers Existing customers New segments
Markets
New markets Existing markets
Segments
SMB Mid market Enterprise Large enterprise
Industries
Departments
Regions
NAM EMEA APJ Latam

GTM Strategy

With what do we target

Sales motions
Self-serve Direct sales SLG Partners
Growth motions
Expansion Upsell Upgrade Cross-sell
Marketing
Value prop Narrative Funnels
Implementation
Impl. services FDEs Tools Partners
Enablement
CRO CCO Partners
Continuous improv.
Feedback loops AI Champions KPIs Experiments
Strategic initiatives
Education Promotions Bundles Localization

Who Is Doing It

Each department pod has a dedicated cross-functional task force
1 person can serve 2 pods

GTM Lead

VOC and product feedback. Enable the field. Map the pricing competition and position the pod to win.

Solutions Engineer

Deepen expertise and adapt platform capabilities to the rising needs of department customers.

PMM

Create assets, tighten the story, map the competition and their narratives.

Marketing Manager

Paid media research and management. Own new funnels and create pipeline across channels.

CSM

Work with customers on implementation, usage and feedback to channel real user insights back to product.

Overlay

Pod overlay to own the selling motion and expertise in front of new and existing customers.

Supporting Functions

Product · Partners · Marketing Operations · Revenue Operations · Enablement

GTM Deliverables & Owners

Each department pod delivers a complete GTM canvas — with clear task force ownership

Offering

The unique benefit the agent provides. Why should the customer care — in specific language and narrative used to communicate that value to market.

GTM
PMM

Marketing

Acquisition funnel (lead gen to close), user lifecycle (onboarding to expansion), and partner-led motions to drive growth.

PMM
Marketing
mngt

Enablement & Education

Internal training to equip teams to sell the offering and external resources (docs, academies) to ensure customers realize full value.

GTM
PMM
Overlay

Target Audience

Defined ICP (companies, industries, regions) and specific Personas (job titles, departments) you are targeting.

GTM
PMM
Marketing
mngt

Sales Motions

Strategic model (PLG, outbound, or channel) and the step-by-step process for moving a prospect from discovery to a signed contract.

Overlay
PMM
GTM

Implementation

Onboarding workflow from "Signed" to "First Value" including technical setup, integrations, and data migration.

FDE/CSM
GTM
SE

Strategic Initiatives, Bets & Experiments

The 2-3 major goals for the quarter (Big Rocks) and the low-risk tests (Experiments) to validate assumptions and discover new opportunities.

Timeline & Milestones

May 1st

Each pod has clear GTM canvas

Presenting its play to leadership — Opportunity, ICP, marketing and GTM strategy

May 15th

GTM Strategy finalized · Plays are live

Marketing campaigns, LPs, Decks, Operations to meet overlays

June 1st

Health check

Critical feedback

June 15th

1 month retrospect and shared learning

Performance, PMF, deal blockers, ICP pivot etc

August 1st

100 paying customers per pod

Agent

Thank You

Let's go deeper — building department expertise with dedicated GTM motions

1 / 10